Because we don’t store any personally identifiable information, it is important to secure access to your character by keeping your login credentials (user id and password) secure. Do not share them – ever. We will never ask you for your password. Make certain to remember or save them in a safe place. Our ability to reset passwords is considerably limited so that we can offer this level of privacy, security and transparency for your protection.
There is an in app feature for forgotten passwords. During new user registration, security questions and answers are captured along with the user id and password. When a password has been forgotten, responding correctly to the provided security question resets the password.